Refund Policy

At AdWordsPros, we are committed to providing professional, transparent, and reliable Google Ads account recovery support. This Refund Policy explains when refunds may be available, the eligibility requirements, and how approved refunds are processed.

1. Our Refund Commitment

If we are unable to successfully complete the agreed Google Ads account recovery service after performing the required work and using the applicable recovery methods, you may be eligible for a full refund of the applicable service fee.

Refund eligibility will be determined after reviewing the work performed, the information and cooperation provided by the customer, and the circumstances affecting the recovery process.

2. Refund Eligibility

To qualify for a refund, the following conditions generally apply:

• All information provided to AdWordsPros must be accurate, complete, and truthful.
• You must provide any required account information, documentation, access, or permissions necessary to perform the agreed service.
• You must respond to reasonable requests from our team within an appropriate timeframe.
• You must follow reasonable instructions and recommendations provided by our team during the recovery process.
• You must not make unauthorized or material changes to the account that interfere with or prevent the recovery process.
• The account and associated business must not be involved in illegal, fraudulent, deceptive, or prohibited activity.
• The refund request must relate to the specific service and circumstances covered by the applicable service agreement or purchase.

3. Refund Request Process

If you believe your case qualifies for a refund, please contact AdWordsPros using the contact information provided below. We may request additional information to review your request.

If the case qualifies for a refund, the process will generally include:

• Review: Our team will review the service provided and the circumstances of your case.
• Eligibility Confirmation: We will determine whether the applicable refund requirements have been satisfied.
• Refund Initiation: Once approved, the refund will be initiated.
• Processing: Approved refunds will generally be returned to the original payment method.
• Confirmation: You will receive confirmation after the refund has been processed.

4. Cases That May Not Qualify for a Refund

A refund may not be available in situations including, but not limited to:

• Lack of Cooperation: Failure to provide required information, documentation, account access, or permissions.
• Failure to Respond: Failure to respond to reasonable requests or provide required information within a reasonable timeframe.
• Interference: Actions that disrupt, delay, or prevent our team from performing the agreed service.
• False or Misleading Information: Providing inaccurate, incomplete, or misleading information about the account, business, or circumstances.
• Unauthorized Changes: Making account or business changes that negatively affect or prevent the recovery process.
• Illegal or Deceptive Activity: Accounts or businesses associated with fraud, unlawful activity, deceptive practices, or prohibited activities.
• Google's Final Decision: Situations where Google independently determines that an account is not eligible for reinstatement or continued access, except where the applicable service terms specifically provide otherwise.

5. Partial Refunds and Cancellations

If you cancel a service before the agreed work has been completed, a partial refund may be considered depending on the circumstances and the amount of work already performed.

Any applicable refund amount will be determined based on the services already provided, work completed, and applicable service terms. We will communicate the applicable refund decision clearly.

6. No Guarantee of Google Approval

AdWordsPros is an independent service provider and is not affiliated with, endorsed by, sponsored by, or officially connected with Google LLC.

We do not control Google's account suspension, review, verification, enforcement, or reinstatement decisions.

Although we use professional methods to review account issues and provide recovery support, we cannot guarantee that Google will reinstate or restore every Google Ads account.

Any refund eligibility under this policy is based on the applicable service terms and does not represent a guarantee that Google will approve an account reinstatement or recovery request.

7. Refund Disputes

If you disagree with a refund decision, you may submit a written request explaining the reason for your dispute and providing any relevant information or documentation.

Our team will review the request and provide a response within a reasonable timeframe.

8. Refund Method and Processing

Approved refunds will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may vary depending on your bank, credit card issuer, payment processor, or other financial institution.

If the original payment method is unavailable or cannot accept the refund, AdWordsPros may arrange an alternative refund method where reasonably appropriate.

9. Changes to This Refund Policy

AdWordsPros may update or modify this Refund Policy from time to time to reflect changes to our services, business practices, or applicable requirements.

Any updates will be posted on this page. We encourage you to review this policy periodically before purchasing or using our services.

10. Contact Us

For questions regarding this Refund Policy or to submit a refund request, please contact us:

AdWordsPros
Email: info@adwordspros.com
Phone: (855) 217-6770 (Toll-Free)